FAQ’s

Frequently Asked Questions

What Our Clients Are Asking

Who is Middleton Events?

Middleton Events is a family-owned business based in South Australia, founded by Director, DJ/MC and Authorised Marriage Celebrant, John Middleton. The team is made up of dedicated professionals who celebrate every success and are loyal and compassionate throughout the client’s journey. Middleton Events has a strong family dynamic, and the team is comprised of highly successful individuals with strong business acumen. They place great importance on their appearance, both personal and corporate, and believe that image and performance are key to their success. At Middleton Events, the success of your event is their top priority and is a reflection of their reputation.

Where are you Located?

MIDDLETON EVENTS – HEAD OFFICE 

Office Location: Kincaid Road, Henley Beach South, SA 5022

Mail: enquiries@middletonevents.com
Meeting Hours: Monday through Thursday 9am -9pm
Contact Hours: 9am – 10pm Monday – Sunday
Phone: +61 400 416 991
Are you experienced and reliable?

With over 40 years of experience in the events, wedding, and entertainment industry, Middleton Events has entertained more than 5 million people and has been invited to over 35,000 events. As pioneers in the industry, we have received hundreds of 5-star reviews and are highly regarded by our clients. We are committed to providing you with peace of mind knowing that you have partnered with the most awarded and best event and entertainment service provider. Our team has built a reputation of credibility, integrity, and unparalleled experience, and we will ensure that your event is a success.

What are your DJs and MCs like?

At Middleton Events, we take pride in providing you with the best possible entertainment. Our team is comprised of the most experienced and professional DJs and MCs in Adelaide. With a minimum of 10 years experience in the industry, we handpick only the best to ensure that your special day is nothing short of spectacular. We understand the importance of music in creating the perfect atmosphere for your celebration, which is why we focus on playing your favorite songs to keep you and your guests dancing all night long. You can relax and enjoy your night while we take care of all the speeches and formalities. Our commitment to exceeding your expectations is what sets us apart from the rest. We have been in the business for over 4 decades, and our track record of success speaks for itself. Let us take your wedding to the next level with our unparalleled service and performance.

Can you MC my event?

Yes! It’s included in our services. Your Middleton Events DJ/MC will be tasked with ensuring we liaise with everybody involved in your wedding to ensure the best outcome and experience for you. We will work tirelessly to ensure everything is exactly how you want it and to schedule. Allow your family and friends to relax and enjoy the event without stress and worry.

Can I choose my own music?

Yes! Middleton Events provides all clients with their own exclusive ‘Online Planning Portal’ which allows you to login to your event and watch the countdown to your event. You can also view all of your event details, make changes if needed, update music requests, timelines, plan your formalities, speeches and procedures, contact us, make payments, digitally sign documents and much more. It will even allow your guests to login and request and dedicate songs to you!

Can my guests request songs?

Yes! Simply invite your guests to logon using your event date and password and they’ll be able to request and dedicate 2 songs for your event. Within 15 seconds you’ll receive an automated email informing you as to who has lodged on and what message and song they have requested. You have the power to accept or reject that request. Accept it, and it will populate your guest request database in your portal for you to discuss with your DJ at your final meeting.

Can I Get a Quote?

Yes! Simply check out our packages and see what interests you and best suits your needs and Request A Quote. If you’re not sure, reach out and we can talk you through your options and send an accurate quotation based on your event needs.

Can I meet you first before booking?

Yes! We would love to chat with you about the plans for your event and how we can assist. We’d love to find out more about what you are looking for. Would you prefer to chat via email or over the phone? We’re also happy to meet with you in the convenience of our office, or alternatively meet for a coffee if you’d like to discuss your plans and meet us in person! At Middleton Events your consultation is 100% free and without obligation. One of our Entertainment Directors/Planners will meet in your home, office, or in our showroom to understand your plans and thoughts regarding your event. Each one of us has a vision of the perfect event. We will make your vision become reality and plan the event to your heart’s desire. Our team will work with you every step of the way in the lead-up to your event. Their expertise, experience and advice is available to you 24/7.

What are your back up plans so my event goes ahead?

Our 5 Star Service Guarantees your event will go ahead regardless. We have an online planning system where you can commence planning all you song requests, timelines, formalities and speeches. One of our crew are on rotational roster every week in the unlikely event of an illness or mishap. There is no inconvenience to you as our crew work for us, they simply log on to your planning portal and deliver all your expectations in accordance with your planning forms and music selections. A strong advantage over an independent operator who may subcontract out the job if they can’t perform. No matter what, you’re guaranteed our crew, on time and your way!

Do you have a COVID-19 Safe Plan?

Yes we Do! The Team at Middleton Events are fully complaint with all legislation and regulations regarding Covid-19. We take our responsibilities seriously and are working with our venues closely to ensure we comply with social distancing and hygiene measures. We taken the initiative to implement an online guest request system prior to the event and an app at the event.  Guests can comment, request and dedicate songs from their phone at their tables, again restricting close contact. Digital Business Cards have also been launched to reduce contact and the spread.Records of Guests and Clients have also implemented for contact tracing in the event someone has tested positive. All crew have the COVID Safe App and management have completed COVID Infectious Control Training. We have implemented a ‘COVID-19 Safe Plan’ for our business operations along with a Visitor and Meeting Declaration Form to be signed. None the less, we are ready to ‘Bring the Fun’!

Are you insured?

Yes! All Events are covered by $30 million Public Liability Insurance

Do you guarantee your services ?

Yes we Do! It’s no secret, we strive to exceed clients expectations time and time again and we’ve been doing it for over 4 decades and remain at the top of our game and constantly deliver our 5 Star Service. This holds us to our own high standards and ensures the delivery of the highest quality entertainment and related services possible. Our guarantee is simple……..If you’re not 100% satisfied that we haven’t delivered our services in accordance with your instructions via your online planning portal, we’ll provide a 100% money back guarantee.

How do I make a booking?

Simply check out our packages and add to cart and pay. If you’re not sure request a quote and we can talk you through your options and send an accurate quotation based on your event needs.

Can I change my booking details later on?

Absolutely! You can upgrade or downgrade your booking anytime. We will add or change your details in your event planning portal so all your information is stored in the cloud. Changes to dates, times, location etc. can also be changed in your planning portal by hitting a change request button.

Do you offer any discounts?

Yes! We offer 10% discount for cash payments in full at the time of your booking. A 5% discount is also available for 4 monthly instalments. Once you book with us you will also receive over $500 of discounts/vouchers off additional add-on services.

Do I get any freebies?

Yes! The team at Middleton Events in association with our preferred partners want you to look and feel fantastic on your big day! Simply quote your Middleton Events ‘Event ID Number’ on booking. It’s with our pleasure we offer you these amazing vouchers complimentary as our valued client with every DJ/MC booking;

1. Love Me Do Celebrants – receive $100 discount when you book one of Adelaide’s BEST Celebrants
2. Arthur Murray Dance Centres – 2 FREE dance lessons valued at *$180
3. DDS Diamonds – FREE engagement ring clean valued at *$50
4. Bridal Fusion By Mascia – 10% off your Bridal Gown valued up to *$450
Do you require a deposit?

Yes we Do! Once you decide to book with us, we will require a 25% deposit to secure your date. The final balance is due 2 weeks prior to your event and all relevant booking details will be in your digitally stored booking agreement.

What are your payment methods?

Payment methods include; 

1. Poli Payments – no fees apply and 100% secure

2. Cash – simply call the office to arrange a time to meet
3. Credit Card – simply call the office for payment over the phone, a 1.5% surcharge will apply
4. EFT is also accepted and you will find the details on your booking agreement.
Click here to make a payment!
Will I get a receipt of payments?

Yes! Once your payment has been received, we’ll process the payment through your planning portal and email a receipt. All payments are listed in your planning portal as a record. You will receive an email 2 weeks out from your event date, for final payment. If you’ve paid your event in full, it will say a $0 balance is outstanding.